By accessing our website or placing an order, you agree to these terms and conditions.
- Product Information : We display accurate product descriptions, colours, prints, and images. Slight variations may occur due to the handcrafted nature of our products.
- Pricing & Payments : All prices are listed in the applicable currency. Orders are subject to successful payment confirmation.
- Made-to-Order Pieces : Each piece is made to order. Processing times may vary depending on the complexity of the product.
- Shipping & Delivery : Delivery timelines are estimates and may vary due to courier delays, customs clearance, or unforeseen circumstances.
- Returns & Exchanges : We do not accept returns or exchanges, except in cases specifically approved by Lunaya.
- Cancellations & Order Changes : Orders cannot be cancelled or modified once production has commenced.
- Intellectual Property : All website content, including images, designs, text, and branding, belongs to Lunaya and may not be reproduced without permission.
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Force Majeure : Lunaya shall not be held responsible for delays or failure to fulfil obligations due to circumstances beyond reasonable control, including act of god, government restrictions, strikes, war, or other unforeseen events.
No refund will be provided in such cases. - Governing Law : These terms are governed by the applicable laws of India, with jurisdiction determined in accordance with applicable law.
- Contact Information : For questions regarding these terms, contact us at contact@lunaya.in or WhatsApp +91 8976094204.